Product after-sales service commitment

Introduction

Changsha High-Tech Development Zone Xiangyi Balance Instrument Equipment Co., Ltd. is a high-tech enterprise integrating development, production and sales. The company always pursues “ Integrity and, customer first, excellence, striving for first-class ” The spirit of enterprise, dedicated to customer service.

The company is a professional manufacturer of precision balance instruments, the production of balance has more than 30 years of history, specializing in the production of all kinds of single plate, double plate precision analysis balance, rapid moisture meter, particle count analyzer, precision electronic analysis balance, kilogram electronic balance, electronic density balance and automatic tensiometer eight categories of more than 200 varieties. China's first electronic balance with a microprocessor was born in Xiangyi. With reliable quality, advanced technology and perfect after-sales service, Xiangyi enjoys a high reputation in China for a long time, and its products have been rated as ministerial and provincial excellent products for many times, and are exported to Southeast, America and Middle East markets. The company has passed ISO9001:2000 quality management system certification. Over the years, through the joint efforts of sales agents and users, a number of reputable sales and service outlets have been established throughout the country. At the same time, our company's maintenance personnel also visit users all the year round, listen to user opinions, track product quality, and constantly improve our product quality and service methods to better meet the needs of users.

Two, after-sales service measures

1, the three guarantee period of all kinds of balances produced by our company is one year (the service scope is the warranty standard stipulated by the National Consumer Association).

2, three contract period product failure problem, our company will respond within 24 hours.

3, our company's after-sales service is divided into three forms, such as telephone processing, return to the factory maintenance, on-site service.

A. Telephone processing: When the user is using the electronic day, due to improper operating procedures or environmental impact, the company's technical personnel will give the user feedback on the screen fault signal, and guide the user through the normal operating procedures by telephone to ensure the normal work of the balance.

B. Due to the influence of external force or improper use, resulting in damage to the mechanical parts of the electronic balance, can not restore the technical performance of the electronic balance in the field, need to return to our company for maintenance. The normal maintenance time is determined to be three days (excluding transportation time).

C. In addition to the above two cases, the company will send technicians to door-to-door processing according to the product situation.

In order to better do our company's electronic balance after-sales service work, we warmly welcome the majority of users and sales agents throughout the country to our product quality and service to put forward valuable suggestions, so that we can improve after-sales service measures.

Hotline: 0731-85180387 85180397

Changsha Hi-Tech Development Zone Xiangyi Balance Instrument Co., LTD

January 1, 2014